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This Privacy Policy explains how Foodie Order SRL ("Foodify", "we", "us", or "our") collects, uses, stores, and protects your personal data in accordance with Regulation (EU) 2016/679 – the General Data Protection Regulation (GDPR).
Foodie Order SRL, headquartered in Râmnicu Vâlcea, Romania, and registered under VAT ID 41018692, acts as the data controller for the personal data processed through the Foodify mobile application and website.
This policy applies to all users of the Foodify platform, including those interacting via mobile app, website, or social media.
Account creation: email address.
User profile information: name, phone number, delivery address, preferences.
Communication history: messages via chat, email, or phone support.
Billing and additional information: any voluntary data such as photos or invoice details.
Note: Foodify does not store your credit or debit card information. All payment data is handled directly by authorized payment processors.
Usage data: order history, reviews, activity within the app.
Device and connection info: IP address, device type, operating system.
Cookies & tracking technologies: used for core functionality, analytics, and personalization.
Geolocation: collected only with your explicit consent for order tracking purposes.
We use your data for the following legitimate and limited purposes:
To provide access to and functionality within the Foodify platform.
To send service-related notifications (e.g., order status updates).
To offer customer support and resolve issues or complaints.
To analyze and improve the platform’s performance and security.
To detect and prevent fraudulent activity.
To send promotional offers or commercial communications, only with your prior consent.
You may opt out of promotional communications at any time by emailing us at mesaj@foodify.ro.
We process your data on the following legal grounds:
Performance of a contract (e.g., fulfilling your food order).
Compliance with legal obligations (e.g., tax laws).
Legitimate interest (e.g., service improvement, fraud prevention).
Your explicit consent (e.g., marketing communications or sharing data with partners).
Your data may be shared with:
Service providers (couriers, payment processors, hosting, IT support).
Vendors from whom you place orders via Foodify.
Live chat and customer support platforms to manage service requests.
Public authorities, only where required by law or for legal proceedings.
All third parties are contractually required to comply with our data protection standards and the GDPR.
We store your data as long as your Foodify account is active and for the duration of our contractual relationship.
Once your account is deleted, we retain only the data required by fiscal, health, criminal, or other applicable legislation.
Anonymized data may be used for statistical or research purposes, as outlined in Recital 26 of the GDPR.
You have the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Delete your data (“right to be forgotten”).
Restrict the processing of your data.
Object to certain types of data processing (e.g., marketing).
Withdraw consent at any time.
Portability – request transfer of your data to another provider.
To exercise any of these rights, please email us at mesaj@foodify.ro with your account identification and request.
We apply appropriate technical and organizational measures to safeguard your data, in line with European Commission guidelines and local authority recommendations.
For any questions related to this Privacy Policy, contact us at mesaj@foodify.ro.